Human Factors in Healthcare educates the reader about what human factors actually entail, providing an insight into the processes of self-awareness, communication, leadership in a crisis, decision making, co-ordination and situational awareness, as well as how they currently function in these areas and ways they might improve.

This book builds on Human Factors in Healthcare Level One by delving deeper into the challenges of leadership, conflict resolution, and decision making that healthcare professionals currently face. It is written in an easy to understand style and includes a wealth of real-life examples of errors and patient safety issues.

An holistic introduction for nursing and healthcare students and professionals, this book sets out the principles, theory and methodologies required for effective service improvement, equipping the reader with practical skills to carry into their careers.