Powerful questions for leaders and coaches to use at just the right time

This revised edition, based on interactions with hundreds of team coaches around the world, reflects increased understanding of the complexity of teams and what supports and undermines performance. It provides team coaches with a new and intensely practical toolkit for working with teams at all levels.

Comparative Employment Relations in the Global Economy presents a cross-section of country studies alongside integrative thematic chapters covering essential topics such as theoretical approaches, collective representation and employment regulation.

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

From the #1 New York Times-bestselling author of The 48 Laws of Power comes the concise edition of the definitive book on decoding the behaviour of the people around you.

Successful management depends on the ability to quickly and effectively manage conflicts. This book includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Helps female entrepreneurs of all stripes realize their start-up dreams. This title brings business planning into the realm of play. Readers are invited to sketch, scribble, glue, dream, and write on the pages... all while developing an airtight business plan with proven money-making methods and strategies.