Trains the students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to business phone calls, this work prepares students for dealing with specific situations in the business context in which they operate.

Owl Creek Bridge and Other Stories is an adapted Pre-intermediate Level reader written by Ambrose Bierce. This book consists of eight intriguing short stories which are set in the USA and during the time of the American Civil War. The stories provide a mixture of suspense, mystery and love.

Ready for IELTS 2nd Edition Student's Book without Answers Pack provides full preparation and practice for the Academic IELTS module to achieve an IELTS band of between 5.0 and 7.0. It is packaged with a code to the Student's Resource Centre with access the class audio, wordlists, further language and exam task practice for each unit.