Effectively implement coaching and mentoring strategies to enable individual and organizational success with the fourth edition of this practical guide.

IQ and psychometric tests are increasingly used in recruitment and selection procedures by those companies who want to ensure they employ workers of the highest calibre. This title includes two full length IQ tests.

A guide to the people who have fundamentally reshaped their industries and the way we do business today. It profiles the top business brains of our time to show you the humans behind the headlines and how they changed the global business landscape.

Readymade CVs is a resource book that offers several ways to design your CV for a multitude of jobs as well as tackling tricky situations such as returning to work, issues of age, unemployment and career change.

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

Use mindfulness in coaching to solve issues including stress management, employee engagement and work-life balance with this complete guide.

A unique guide to the secrets of successful decision-making at work, home, or in life!