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    Kogan Page Ltd

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    Armstrong's Handbook of Human Resource Management Practice: A Guide to the Theory and Practice of People Management

    Gain a complete understanding of how to develop all the key areas of the HR function with this one-stop shop handbook by the UK's bestselling HRM author.

    Coaching and Mentoring: Practical Techniques for Developing Learning and Performance

    Effectively implement coaching and mentoring strategies to enable individual and organizational success with the fourth edition of this practical guide.

    Complaint Management Excellence: Cr

    Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

    Cyber Wars: Hacks that Shocked the

    Explore the most significant cyber attacks in recent years and get exclusive insight into hackers' techniques, the dramatic consequences and the lessons we should all learn from them.

    Decision Making and Problem Solving: Break Through Barriers and Banish Uncertainty at Work

    Develop the techniques and insights you need to find solutions, spark creativity and confidently make the right decisions.

    Digital Darwinism: Surviving the New Age of Business Disruption

    Learn to face the chaos in the new era of disruption with this exhilarating and at times provocative account of digital transformation.

    Emotional Intelligence Coaching: Im

    Emotional Intelligence Coaching describes how to assess and manage the emotions of one's self, or others. The authors present the skills necessary to use EI as a powerful tool to help coach for enhanced performance.

    Evidence-Based Management: How to Use Evidence to Make Better Organizational Decisions

    Make better organizational decisions using data and evidence from sources both inside and outside your business